White papers: Emotional and semantic analysis to improve the customer experience

The Ultimate Guide to Customer Emotions : Executive Summary

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Use emotional analysis to leverage your customer data to reduce your irritants and improve your customer satisfaction and NPS scores.

What this white paper will bring you:

  1. Understand the importance of customer emotions
  2. What return on investment to expect?
  3. Create a better customer experience management system
  4. Use customer emotions to make your work easier
  5. What are the indicators to use?
  6. Case study on the banking sector

Other resources

Q°emotion enables you to…

Automatically classify

Automatic classification

Q°emotion, a tool for ...

Prioritize irritants
on customer journeys.

Irritants & Customer journeys

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