White papers: Emotional and semantic analysis to improve the customer experience
The Ultimate Guide to Customer Emotions : Executive Summary
Use emotional analysis to leverage your customer data to reduce your irritants and improve your customer satisfaction and NPS scores.
What this white paper will bring you:
- Understand the importance of customer emotions
- What return on investment to expect?
- Create a better customer experience management system
- Use customer emotions to make your work easier
- What are the indicators to use?
- Case study on the banking sector