Q°emotion will be at the All 4 Customer event in Paris from March 26 to 28, 2024Come and meet our teams at boot G11 !

Discover the latest Q°emotion news

Find all our content related to customer emotional analysis, consumer experience, and our Cxinsights.io solution, in the form of case studies, best practices and articles.

Floa Bank (BNP Paribas) - Testimonial

Published on December 15, 2022  - Updated on March 11, 2024

Q°emotion X Floa Bank: Semantic and emotional analysis to process customer feedback Voted Customer Service of the Year 2023, Floa Bank is the French champion of payment facilities. Also present i...

Heineken Expérience : Testimonial

Published on February 24, 2022  - Updated on March 11, 2024

Q°emotion X Heineken Experience: Semantic analysis to improve the customer journey and experience Heineken Experience is the oldest brewery of the group. Located in Amsterdam, this brewery ...

How does this British bank compare customer reviews across its branch network?

Published on February 17, 2021  - Updated on March 11, 2024

How does this British bank compare customer reviews across its branch network? The banking industry is probably the area where customer experience has a central role to play. Indeed, with the emerg...

Customer relations: How can you humanize your bank?

Published on April 23, 2020  - Updated on March 11, 2024

Customer relations: How can you humanize your bank for your customers? The digital transition that banks have been undergoing in recent years has enabled customers to feel more in proximity with ...

EMOTIONAL ANALYSIS OF CUSTOMER REVIEWS FOR THREE US AIRLINES

Published on January 13, 2020  - Updated on March 11, 2024

Benefits of emotional analysis : benchmark for the three most used airlines in the USA The three most used airlines in the United States are American Airlines, Delta Airlines, and Southwest Airlines,...

EMOTION, ONLY USEFUL METRIC WHEN WORKING IN SPORTS ENTERTAINMENT

Published on January 13, 2020  - Updated on March 11, 2024

Emotion, the only useful metric when working in sports entertainment A sanctuary for some, a source of relaxation for others, the stadium is above all a place of sharing and gathering. Each game pr...

Q°emotion enables you to…

Automatically classify
verbatim.

Automatic classification

Q°emotion, a tool for ...

Prioritize irritants
on customer journeys.

Irritants & Customer journeys

Want to test our tool?

Ask for a
test of our tool!

phone